In my article “Technology is great, technology grates” which will be published in the Weekly Reader of Duluth this week, I mention the difficulties that I had with my Logitech Solar Keyboard Folio for my iPad. The return key didn’t always work. From Logitech I either got a bureaucratic response from level I support or the advice to reset my iPad. From my wife I got a much simpler solution.
My email today to Logitech follows:
Earlier this year and again a few weeks ago, I asked what could be done about a return key that didn't work on my Solar Keyboard Folio. The most concrete advice that I received was to reset my iPad.
I did so both times. When I did so the last time, I lost a lot of data and settings. After this last reset, the return key often worked only after I pounded it a few times. It also seemed to get worse.
My wife suggested that maybe there was debris under it.
Today I took her advice and gave the return key several blasts with a gas duster.
The return key has been working fine every time I used it in this email.