Sometime last year I switched from Republic Bank to Pioneer National Bank. I could not access Republic Bank from my cell phone using cellular data. I could access my account if I went to a coffee shop and used wi-fi.
Republic Bank and Consumer Cellular (my cellular) provider each absolved themselves of any problem. Republic Bank said that Consumer Cellular was changing its IP address. Consumer Cellular said they were not.
I could access my wife’s accounts at Pioneer National Bank without a problem. So, I switched my account to Pioneer also.
Now this problem has raised its ugly head again. I tried making a estimated tax payment to the State of Minnesota. It would not open any page where I was to provide information, whether I wanted to pay online or just request a form to pay by mail. It said I had cookies turned off. This happened with both FireFox and Safari. With Safari it happened both with my MacBook Air and with my iPhone.
As far as I could see, in both FireFox and Safari I did not have cookies turned off. In fact, in one of these browsers I had a long list of cookies.
I went to Perk Place and bingo, everything worked. Same laptop. I have a receipt in my email.
Wanna bet that somebody will blame the problem on my Mac. As I gaze around the coffee shop, I see over a dozen Mac laptops and only on or two other laptops. I think these providers better get with the program.
I have heard this same thing from the Duluth News Tribune, a problem with Macs. I can’t even access the Olive edition of the DNT. Olive is the name of the software that provides a facsimile of the printed edition and allows expanding any article for easier reading. However, I access the Olive edition of the Star Tribune without problem. In fact, the Strib has even fixed the annoying problem of inconsistent expansion of the comics.
This whole mess would be comical if it weren’t so time-consuming and frustrating.
Showing posts with label cellular. Show all posts
Showing posts with label cellular. Show all posts
Thursday, April 07, 2016
Monday, November 16, 2015
Banks, security, and ease of use
When we cut the cord and went wireless, we had a large number of problems including runaway data and bank access.
We solved the runaway data problem by cutting out automatic downloads and monitoring our usage.
Bank access is another problem. Some banks put up a huge security wall, others just require an ID and a password from a known computer. If you change computers, then they will send a text message to a known phone. The huge security wall can be a real problem if you don’t have the “right” phone and the “right” browser.
You would think as more and more people go wireless, the banks would make it as easy as possible for depositors to access their systems. Many people really don’t want to do the research to find out why they can’t access their bank. And it is in the bank’s interest to have people bank online so that they need fewer tellers.
i bank at Republic Bank of Duluth. I get all kinds of weird results including something like “If this error persists, contact the system administrator." The long, long error code seems never to be the same and no phone number, email address, or feedback page is provided to contact the system administrator.
I have talked to a branch manager about this and she in turn called somebody in tech support. The only thing they could tell me was that my provider, Consumer Cellular, was changing the IP address. Consumer Cellular support says that CC is not changing the IP address.
I did figure out that I had the wrong cellular phone number in my account. I changed that and things seemed to work for awhile. Then the phone number went blank on my account! I reset it again, and I have again sporadic success, more often not.
I have no such problems using Wi-Fi at coffee shops. Can the banks ensure the security of every coffee shop’s Wi-Fi?
My wife banks at Pioneer Bank of Duluth. She has no problem accessing her account through cellular data. That is via Firefox on her Mac and Safari on her iPad. When I accessed her account on my MacBook via Firefox, the web page asked me to select a phone number for a text message. When the text message came to my wife’s phone, I entered the number on my Mac and gained access to her account.
I might switch my funds to Pioneer if Republic doesn’t have a solution soon. But as I don’t care for the format of Pioneer’s statements, I am also considering Members Co-operative Credit Union of Duluth (MCCU). Also, I’m partial to co-operatives over corporations.
I had a long conversation with an MCCU representative and found out that their online banking doesn’t work with certain phones and browsers. She had no information about access via Consumer Cellular.
I have decades of computer experience and sometimes relish unraveling problems. Sometimes it seems I know less and less about more and more. Think about all the people who are afraid their devices might crash if they push the wrong button.
If organizations really want people to access them online, you would think they would bend over backward to make it as simple as possible. But no, they operate in their own little silo and expect all users to accept their way of doing things.
How many people do you know who would have problems figuring out half of what I have written above? If I am confused by all that I have learned, how confused would many others be?
We solved the runaway data problem by cutting out automatic downloads and monitoring our usage.
Bank access is another problem. Some banks put up a huge security wall, others just require an ID and a password from a known computer. If you change computers, then they will send a text message to a known phone. The huge security wall can be a real problem if you don’t have the “right” phone and the “right” browser.
You would think as more and more people go wireless, the banks would make it as easy as possible for depositors to access their systems. Many people really don’t want to do the research to find out why they can’t access their bank. And it is in the bank’s interest to have people bank online so that they need fewer tellers.
i bank at Republic Bank of Duluth. I get all kinds of weird results including something like “If this error persists, contact the system administrator." The long, long error code seems never to be the same and no phone number, email address, or feedback page is provided to contact the system administrator.
I have talked to a branch manager about this and she in turn called somebody in tech support. The only thing they could tell me was that my provider, Consumer Cellular, was changing the IP address. Consumer Cellular support says that CC is not changing the IP address.
I did figure out that I had the wrong cellular phone number in my account. I changed that and things seemed to work for awhile. Then the phone number went blank on my account! I reset it again, and I have again sporadic success, more often not.
I have no such problems using Wi-Fi at coffee shops. Can the banks ensure the security of every coffee shop’s Wi-Fi?
My wife banks at Pioneer Bank of Duluth. She has no problem accessing her account through cellular data. That is via Firefox on her Mac and Safari on her iPad. When I accessed her account on my MacBook via Firefox, the web page asked me to select a phone number for a text message. When the text message came to my wife’s phone, I entered the number on my Mac and gained access to her account.
I might switch my funds to Pioneer if Republic doesn’t have a solution soon. But as I don’t care for the format of Pioneer’s statements, I am also considering Members Co-operative Credit Union of Duluth (MCCU). Also, I’m partial to co-operatives over corporations.
I had a long conversation with an MCCU representative and found out that their online banking doesn’t work with certain phones and browsers. She had no information about access via Consumer Cellular.
I have decades of computer experience and sometimes relish unraveling problems. Sometimes it seems I know less and less about more and more. Think about all the people who are afraid their devices might crash if they push the wrong button.
If organizations really want people to access them online, you would think they would bend over backward to make it as simple as possible. But no, they operate in their own little silo and expect all users to accept their way of doing things.
How many people do you know who would have problems figuring out half of what I have written above? If I am confused by all that I have learned, how confused would many others be?
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