In December I signed up for online bill pay for our cabin telephone. Last month I received an email that my online bill was ready, I went online and paid it. A few days later I received the paper bill in the mail. This situation was repeated this month
I emailed that phone company about it. The response was, "It takes 2 to 3 billing cycles before you stop receiving paper statements." Maybe I could paraphrase this as, "It takes 2,000 to 3,000 customer suggestions before a company stops wasteful practices."
See also "The Federal Government Has No Corner on Bureaucracy", Reader Weekly, 2008-01-03.
