Good afternoon,
If this email is upsetting the end of your day, I’m sorry. But the erratic behavior of the online versions of your newspapers has been upsetting my month and many months before.
In the case of the Star Tribune, it has unwanted pop-up ads that are difficult, if not impossible to delete. Several days earlier in the week it occurred almost every day and I was ready to cancel my subscription. The telephone chain to do so was ridiculous. Yesterday, the eEdition worked fine, and I relented on cancelling my subscription. Today the pop-up ads were back.
Jon of Feedback was very patient and supportive, but one piece of advice I should never have followed: resetting my iPad. That wound up clearing all my saved passwords. Now I have to look these up for my next visit to any of a number of password-protected sites. And the problem of unwanted pop-ups is back.
In the case of the Duluth News Tribune, it may or may not come up with the eEdition. On my iPad it was going in a circle of getting halfway to the eEdition and then wanting me to put in my password again.
At the moment, the eEditions are working on my MacBook Air, but I would rather eat breakfast with an iPad by my side: it takes up much less space on the table.
See my blog entry: "A newspaper’s takeover of subscribers’ computers"
I am not alone in enduring these, but I wonder how many of your users have the knowledge and patience to work through this annoyance. I know my wife who has over twenty years of computer experience wouldn’t and she is growing very impatient with my repeated complaints. I know that I no longer wish to be an unpaid debugger of your software.
So, please cancel my subscriptions to the Star Tribune and the Duluth News Tribune. I’ll renew them when you have fixed this problem.
Oh, yes! I will post this email to my blog.
