More on erratic behavior of online newspapers

I’m sitting in a coffee shop, using a MacBook Air, early 2015, macOS Sierra, version 10.12.6.
I was able to access and sign in to startribune.com.  I then clicked on e Access or whatever and asked to log in.  I didn’t keep track of the details but was told my account didn’t have access to that version.  I went back to the web version and clicked on eEdition.  Voila! and no intrusive overlay ads.  And I have access to the “Brilliant Mind of Edison Lee”.

Now the question is would I get the same result using my iPhone as a hot spot to my AT&T account.

I don’t feel like checking right now.  I would rather read the funnies.

And I read the Star Tribune and after that I accessed the Duluth News Tribune.  I forget the details on what I did, but I am almost done reading the opinion page.  Strange that I couldn’t access the DNT at all from home but I can from a coffee shop.

Erratic behavior of online newspapers

I sent the following email to the publishers and editors of the Star Tribune and the Duluth News Tribune.

Good afternoon,

If this email is upsetting the end of your day, I’m sorry.  But the erratic behavior of the online versions of your newspapers has been upsetting my month and many months before.

In the case of the Star Tribune, it has unwanted pop-up ads that are difficult, if not impossible to delete. Several days earlier in the week it occurred almost every day and I was ready to cancel my subscription.  The telephone chain to do so was ridiculous.  Yesterday, the eEdition worked fine, and I relented on cancelling my subscription.  Today the pop-up ads were back.

Jon of Feedback was very patient and supportive, but one piece of advice I should never have followed: resetting my iPad.  That wound up clearing all my saved passwords.  Now I have to look these up for my next visit to any of a number of password-protected sites.  And the problem of unwanted pop-ups is back.

In the case of the Duluth News Tribune, it may or may not come up with the eEdition.  On my iPad it was going in a circle of getting halfway to the eEdition and then wanting me to put in my password again.

At the moment, the eEditions are working on my MacBook Air, but I would rather eat breakfast with an iPad by my side: it takes up much less space on the table.

See my blog entry: "A newspaper’s takeover of subscribers’ computers"

http://magree.blogspot.com/2018/03/a-newspapers-takeover-of-subscribers.html

I am not alone in enduring these, but I wonder how many of your users have the knowledge and patience to work through this annoyance.  I know my wife who has over twenty years of computer experience wouldn’t and she is growing very impatient with my repeated complaints.  I know that I no longer wish to be an unpaid debugger of your software.

So, please cancel my subscriptions to the Star Tribune and the Duluth News Tribune.  I’ll renew them when you have fixed this problem.

Oh, yes!  I will post this email to my blog.

Whose responsibility is it to correct for computer inconsistencies?

It’s obviously the user, who may or may not have an understanding of the problem and its solution.

Once again, no matter what I did, I couldn’t make my iPhone a hotspot.

I would turn on Cellular Data.  The slider may or may not work.  I thought maybe it was the extra hard screen cover I have.  But other sliders don’t seem to have the same problem.  If the slider for Cellular Data came on, then the Personal Hotspot slider may or may not come on.  Sometimes it would; sometimes it would not.  If it didn’t, then the Cellular Data slider would turn off.

If I gave up and asked my MacBook Air to join a network, it might or might not.  I think, but can’t be sure, if I make mistakes twice in entering the password, then I can’t get on at all.

Now, comes the kicker.  How many users know about General>Reset>Reset Network Settings?  You have to be a user who visits the Apple “Community” or can think of keywords to find other sites with the appropriate answers.

But once you reset your problems are not over.  If you ask to join the network on your other device, it won’t work.  Why?  Because the name you thought your iPhone had has now become iPhone.  Either you use iPhone from now on, or you go to General>About>Name and change iPhone to the name you had given your phone.

“The Computer for The Rest of Us” from 1984 slogan has long disappeared.  We are almost back to the nightmare of “1984” in that we don’t really have a clue what Big Brother Apple wants us to do.

Corporate runaround

For the second time this month, my MacBook Air started emitting a lot of static.  I pushed the on-off button on the keyboard and the screen went dark, but the static didn’t stop.

I restarted the computer, gave my log-in info, and shut down the computer from the Apple Menu.  The static stopped.

I also went to Apple’s Support Communities to look at what others have said.  Apparently this problem has been going on for three or more years.  One user suggested resetting a VRPRAM or something like that.  Even though I have a long computer background, I don’t like getting into the guts of a computer anymore.

I tried to post my observation, but Apple wanted me to sign-in first.  I did sign in and when I came back to the page to respond, Apple asked me to sign in again.  Other pages recognized that I had signed in, but this particular page wanted me to sign in again and again and again and...

Apple gives me two choices to contact support: telephone or chat.  I don’t care for either.  In this particular case, I don’t want to do more than report the problem of multiple signing-requests.

I know, I know, I probably spent more time writing this than I would have following through on Apple’s contact protocols.  But I have found both methods unsatisfactory.  I much prefer leaving a note and being notified of a response.  I don’t have to think fast because the clock is ticking.

I think that Apple’s introductory slogan “Why 1984 won’t be like ‘1984’” has fallen flat.  Someday’s I feel like I am working with the PCs that the Macintosh would replace with simplicity.