New, beautiful, design?

Companies keep changing their web sites in the interest of “improvements”, but they more often make them more complicated and user-unfriendly.

I’ve been using Yahoo! Finance for years to get daily quotes for a small list of stocks.  I made the request from a very obvious text block on the home page.  Then either Firefox or Yahoo! Finance stopped allowing drag and drop, a very long-standing feature of the Macintosh.  Then Yahoo! Finance moved the quote text block somewhere else.  All in the name of improved interface for the users.

Boy!  I never did make it through all the user complaints about the changes.  I gave up on Yahoo! Finance and used TD Ameritrade instead.

Even with Ameritrade and its constantly changing home page it took me awhile to figure out how to consistently get the quotes I wanted.

But Ameritrade’s news page is a humble-jumble of hidden information

Where are the numbers in

Net Investment Income
Net Realized ST Cap Gains
Net Realized LT Cap Gains
Return of Capital or Other Capital Source

They are off the screen and can only be gotten by copying the area and pasting into a text document.  Even then, the lines are all a humble-jumble.

Google’s Blogger has also been “re-designed” by making text alignment non-workable.  I think I’ve sent feedback twice on this, but I guess Google is too busy on more “beautiful improvements”.

Even that great promoter of user-friendliness gives great features and takes away great features.  Once upon a time Apple worked very hard on ease of use.  Now they seem more concerned with “beautiful” document and spreadsheets.  I’m sorry I don’t want charts with bubble points; I want a chart with connected dots.

What corporate efficiency?

“Free marketers” laud the efficiency of corporations over the inefficiency of government.  I think there is no difference between the forms.  What it depends on is management.  A good mayor or governor can get some great things done.  A lousy CEO or low-level corporate manager can make a real mess of things, such a mess as to cause death or injury.

What follows are my notes in trying to navigate vanguard.com to find a report that I was told today was available.

Vanguard site navigation

You sent me email that I had a report for Vanguard High-Yield Corporate Fund Admiral Shares Report, but you provide no direct link to it.  I finally reread the message and find that there is a link to Fund Reports.

I clicked on that but did not find Vanguard High-Yield Corporate Fund Admiral Shares listed!

Oh, there is a little drop-down box in the upper right corner that toggles between regular and admiral shares.

I toggle to admiral and then I get "Please wait".  I waited!  I went downstairs to get a snack!  I came back!  The "Please wait" box was still present.  I did something or another and got a page that asked me to log in.  But I already had a page up that had me logged in!  I am using that page, without logging in again, to send this message.

Off to try to get back to where I was ten or fifteen minutes ago.

Comment in satisfaction form

Recd msg today, 2016-09-20 of fund report for High Yield Corp Admiral.  No link given in msg.  Finally found my way to page with list of reports.  Latest report is 2016-07-xx!?!?

Also added in another part of satisfaction request: hire some good human interface people.

Follow up after signing off ins satisfaction.

Downloaded report, but Vanguard was unhappy with my Adobe Reader XI.  Report would not open, damaged.  Version is 11.0.17, undated.  Finder gives date modified as 2016Aug 5.  Checking for updates gives “Already up to date”.

End of notes.