Why do corporations keep proving their inefficiency?

After the stellar, personal service I received from Mike at the Duluth AT&T store, AT&T customer support gave incomplete and insufficient service.

I received a bill in the mail today for $88.93.  As I had cancelled the service within the 14-day return window, I wanted to check if I could get a revised quote or if I would get a refund in the next billing cycle.

I called the 800 number on the bill and after the usual automated rigamarole, I reached a tired sounding human being.  After asking for the last four digits of my Social Security number (already entered as part of the rigamarole) she heard me out.

She then transferred me to another department.  More rigamarole including the cell-phone number I already entered and the last four digits of my Social Security number!!!  Then I heard, "This number is no longer in service."  So much for AT&T service!

On top of that, in the first rigamarole, an automated voice gave a dollar or so less balance due and a one day earlier due date!

I tried going to att.com but didn't have any better luck.  It wouldn't let me login or register.  After all the combinations I could think of for userID and password I tried with the phone number to retrieve them.  It wouldn't give them to me.  It gave me a few other paths to try, but it wouldn't let me complete any of them.

I think I'll just post this and then print out a copy for Mike as well as a copy of the other blog entry.

Maybe I should also send copies to my members of Congress as a comparison to complaints about the Affordable Care Act.

Unlimited with restrictions: corporate doublespeak

Ad on Facebook:

Want to be Unlimited
sprint.com
Switch to Sprint for unlimited data, text and more.  Restrictions apply.

Duh!  If there are restrictions then the service cannot be unlimited!

I have Virgin Mobile on my iPhone, which uses Sprint towers.  True, I don't worry about how many phone calls I make, how many people send me unsolicited texts, and how often I am online.  In fact, accessing the web with the iPhone through a tower beats using sporadic wi-fi hotspots.

On the other hand, Sprint has dead spots where one wouldn't expect them, like on I-35 at mile 175 between Duluth and the Twin Cities.  That is a restriction and a limitation.