Good service news

Geek Squad sent me email the other day with a link to a status page for the repair of the laptop that I spilled coffee on.  I saw that it was shipped on Saturday.  Today I saw from the UPS tracking number that it had been delivered to a loading dock in Kentucky this morning at about 8:30.  Later the status page said it had been received at 10:57

I think there may be a discrepancy between the UPS time and the Geek Squad time.  The first is using local time and the latter is using customer's time.

Anyhow, as the afternoon progressed, the messages were needed a part at 1:42, part in stock at 1:43, and work completed at 3:16.  I supposed I'll get a status tomorrow that it was shipped, and I will probably be able to pick it up Friday, maybe Saturday.

This incident has sold me on comprehensive coverage for more expensive items.  I don't know what the repair would have cost me without the coverage.  And as I get older and more clumsy, this kind of coverage seems like a very good idea.

Computer withdrawal resolution continued

I sent the following as part of the Geek Squad customer survey:

Malcolm was very courteous and cheerful throughout his explanation of the tests made.

However, I think the Geek Squad didn't have an odd bit of information to explain the problem of my keyboard/trackpad being unresponsive.  These worked fine yesterday evening after I brought my Mac Book Pro home.  But this morning, it started going dead again.  I wondered if Outlook, which was acting slow and squirrelly might be the problem.  I quit Outlook, and maybe rebooted, and I haven't had a problem since.  I also duplicated the Main Identity and reorganized it.  Outlook now runs much faster and I'm still using the keyboard and trackpad without problem.

There always seems to be one crucial piece of information a customer doesn't supply.  See http://www.cpinternet.com/~mdmagree/tech_shortage_1999-10-14.htm.  Outlook was the missing program that none of us thought of.  At least this problem didn't take months to solve, if indeed it is solved (crossed-fingers).  Also, if I hadn't brought my laptop in to the Geek Squad, would I have thought of this solution???

Thanks, folks, for your help!

See also
Computer withdrawal symptoms
Good news about a large corporation
Computer withdrawal resolution

Computer withdrawal resolution

This is a follow-up to "Computer withdrawal symptoms" and "Good news about a large corporation".

I picked up my Mac Book Pro at Best Buy this morning.  The repair comments from the Geek Squad were:

"Unit passed all hardware testing, including trackpad diagnostic.  Unit did not display any issues with the trackpad or keyboard.  Mission complete!"

So, wha' happened?  Did I inadvertently make some preference reset?  Did my Bluetooth keyboard for my iPad get too close to my laptop?  That shouldn't be a problem because Bluetooth is turned off.  Did I accidentally turn it on and somehow turn it off again?

Maybe the problem was cured by the laptop being off for an hour or so.  Maybe it was cured when we ran it on battery at Best Buy.  Maybe the twists and turns of carrying it jiggled something just right.  Maybe my computer withdrawal anguish made the computer feel sorry for me.

As I wrote a few days ago "Magic really works!"  Taking your computer to a technician makes the problem go away.

Good news about a large corporation

Yesterday I wrote about my problems with the keyboard on my Mac Book Pro.  See "Computer withdrawal symptoms",  I didn't expect to see my computer again until tomorrow.

A few minutes ago I got around to checking my email.  Best Buy had sent me an email that my computer was ready for pickup.  The message was sent at 6:15.  I looked at the message after store closing!  I guess I'll hightail up there tomorrow after we run all our morning errands.

I have this strange feeling that the Geek Squad found nothing wrong.  That my moving it from home to the store jiggled something into place.  We shall see.

I have always had respect for The Geek Squad, ever since they started at Washington and Plymouth in Minneapolis a couple of decades ago.  After they fixed one problem with my Apple whatever that handheld was called, I should have taken it back to retrieve data when it bit the dust sometime later.  All those wonderful notes of wisdom that were lost:)

Computer withdrawal symptoms

Come on, Mel, how can you have computer withdrawal symptoms when you obviously are posting something to the web.  You can't do that without a computer!

True!  I am using a "computer" but it is not my very familiar laptop.  I'm using my iPad to write this and I'll probably use it to post this.

But it is not the same as using a laptop with hundreds of applications and many gigabytes of storage. Plus, even with my Logitech compact keyboard, my fingers are challenged even more to hit the right keys at the same time.

This morning, my Mac Book Pro suddenly decided not to move the cursor.  Nor accept any keystrokes on the keyboard.  I could reboot it and get some reaction for awhile.  I don't remember whether it was through my iPad or one of the few times the keyboard worked, but I found that one supposed fix was to mangle your fingers on reboot on the option, command, R, P, and turn on keys.  This, according to some advice in one of the Apple Support Communities, would reset the PRAM (Programmable Random Access Memory) and put things right.

This worked for one or two times for about fifteen minutes.  Then there was no way I could put things right.  I could use the USB mouse from my wife's computer to have some access.  But then she wouldn't be able to use her computer.

After awhile, my system kept looking for a Bluetooth keyboard/mouse.  I wasn't using one, and I could find no way in System Preferences to change this "demand".

So, off I go to Geek Squad at Best Buy where I bought the laptop less than two years ago.  I was unable to find my receipt, but Best Buy had the record and I had a three-year warranty.

When I get there, guess what?  The touchpad worked, the keyboard worked, and everything seemed hunky-dory.

The Geek Squad guy was very helpful in the sense of courtesy and understanding.  We agreed that it would be best to leave my laptop with them to more thoroughly check what may be going on.  He said that would take a day or two, but they might have to send it to their repair center if there were more serious problems.

I feel like the local priest in "Babette's Feast" turning away suitors for his two daughters.  They were his right hand and his left hand.  I have the feeling that I've lost my "right hand".

P.S.  Google on an iPad has made me feel like I've lost my "left hand".  Google just would not respond properly to Safari on my iPad.  When I went to my wife's iMac and used FireFox, I saw about six copies of this entry.  I've deleted all but this copy, and now I'll see if I can open it up to my loyal reader.

For the rest of the story and its resolution see
"Good news about a large corporation", "Computer withdrawal resolution", and "Computer withdrawal resolution continued".

How did I type Japanese?

You may have guessed, since I didn't write all of my Japanese message in Japanese, that I don't really speak Japanese.  You're right!  I know a few hundred words and a few grammar points.  Not really enough for a conversation or to order in a restaurant other than "nippon birru, kudasai!"  "Two beers, please!"

If you have a Mac, you can switch languages with a click of the mouse.

I was going to give you a long, possibly incorrect explanation, but I'll let your Mac give you a better one.

Go to the Finder and click-hold Help on the menu bar.

Type "foreign" next to "Search".

Click on "Typing in another language" and follow the directions.

Now, if you select Hiragana as the language to type, then type "nippon birru kudasai" you will get

日本ビッルください

You might have to start typing on a separate line.

BTW, if you are using TextEdit, you have to be careful when typing in English,  I typed "nippon birru kudasai" and it became "nippon bird kudasai".   Proofread!  Proofread!

Accidental learning

I was entering some data in a spreadsheet and wanted to repeat the contents of the cell above. I thought I typed CMD-" but the current time appeared. With a little bit of playing around, I figured out that I had typed CMD-; instead.

OK, how do I get the current date? I went to Excel Help and after searching for several combinations of keyboard, enter, and date I found that one enters CONTROL-;

Now, how often I will use my new-found knowledge is another question.

Warning: I use Excel in Office 2004 for the Mac. Other versions may have different combinations. Software developers are not known for consistency across versions.