I sent the following as part of the Geek Squad customer survey:
Malcolm was very courteous and cheerful throughout his explanation of the tests made.
However, I think the Geek Squad didn't have an odd bit of information to explain the problem of my keyboard/trackpad being unresponsive. These worked fine yesterday evening after I brought my Mac Book Pro home. But this morning, it started going dead again. I wondered if Outlook, which was acting slow and squirrelly might be the problem. I quit Outlook, and maybe rebooted, and I haven't had a problem since. I also duplicated the Main Identity and reorganized it. Outlook now runs much faster and I'm still using the keyboard and trackpad without problem.
There always seems to be one crucial piece of information a customer doesn't supply. See http://www.cpinternet.com/~mdmagree/tech_shortage_1999-10-14.htm. Outlook was the missing program that none of us thought of. At least this problem didn't take months to solve, if indeed it is solved (crossed-fingers). Also, if I hadn't brought my laptop in to the Geek Squad, would I have thought of this solution???
Thanks, folks, for your help!
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