Thursday, March 05, 2015

Government efficiency

I am working on my taxes and wanted to find the Minnesota state forms online.  The main page had a link for business taxes but not individual taxes.  I sent a message to the help desk and received a response within two hours.

I had a problem with some commercial software about ten days ago.  I received an acknowledgment within two hours, but I have yet to receive anything further.  Sometimes I receive a good response from companies; sometimes I receive inadequate responses; and sometimes I receive no response.  Ditto government offices.

Efficiency does not depend on the form of the organization; it depends on the leadership of the organization.

See also "Excessive Corporate Inefficiency".