I am working on my taxes and wanted to find the Minnesota state forms online. The main page had a link for business taxes but not individual taxes. I sent a message to the help desk and received a response within two hours.
I had a problem with some commercial software about ten days ago. I received an acknowledgment within two hours, but I have yet to receive anything further. Sometimes I receive a good response from companies; sometimes I receive inadequate responses; and sometimes I receive no response. Ditto government offices.
Efficiency does not depend on the form of the organization; it depends on the leadership of the organization.
See also "Excessive Corporate Inefficiency".