After I installed Norton Anti-Virus, I decided to upgrade to put it on some other devices. I have yet to successfully do so. I sent the following letter to Symantec:
I thought adding new devices to my Norton Anti-Virus subscription would be a piece of cake. It has been a nightmare of changing circumstances. Somewhere along the line, even the email address on my subscription was changed to I know not what.
I really prefer using email to ask questions, but your only choices are Chat Room or telephone call. Both of these put the customer and employee under pressure to keep doing something. Haste makes waste.
I have been going around and around trying to follow the directions for installing Norton on additional devices. It has devolved into just giving me the choice to buy it from the App Store.
Please email me detailed instructions on how to get my email account recognized again and to install Norton Anti-Virus on an iPad mini, and iPad, and an iPhone.
- End of letter
I tried again today at a coffee shop to put Norton Antivirus on my wife’s iPad Mini. Everything worked fine until I was taken to the App Store. I forget the details, but the App Store hung up after I put in my wife’s credit card info. Why a credit card was needed for a free download, I don’t know I finally turned her iPad off.
Later I tried to make a donation to a local charity. I made a mistake typing in the credit card number, and it turned to box to a rose background. It was really hard to see what corrections I was making. I eventually got all the correct information in and pressed the “Donate” button. Nothing happened. The only way I got out of that as to close the window. This is the first time that such a glitch has occurred on the site.
After reading many of the comments to https://www.yahoo.com/finance/news/many-apples-design-innovations-make-products-worse-195651509.html, I don’t feel so badly. But Apple doesn’t see to be listening to “The Rest of Us”.
