Rime of the ancient computer user

'puter, 'puter, everywhere, but not a FLOP to think!

With a nod to Samuel Taylor Coleridge.

FLOP = floating-point operation

Why facebook's stock price went down after the IPO

Simply put, facebook's software is too buggy!

Yesterday, I used my iPod and Safari to access facebook.  I could not log off!  There was no button to do so, and no button gave a drop down menu with log off in the list.  When I tried using my MacBook Pro to access facebook, I could log on, but then my news feed was blank.  Sometimes I would get a blank area and sometimes I would get a blank area with a spinning ball next to an arrow.

Then today I had three symbols at the top of the iPod window in addition to the three bars, which had done nothing before.  One of the symbols had a red number one.  It was that I had a message or a like.  The three bars now had a drop down menu.  Way, way at the bottom of the more than screen-length list was log out (or log off).  Dumbly, I didn't click on log out but clicked on the button with the number.  I found out that two people liked an entry.  Now the three bar menu had no drop down menu!!!

I used my wife's computer to like an item on my facebook page.  After several attempts of turning my iPod off and on and other screen changing actions, the three additional buttons were shown on my iPod.  I didn't click on them but went straight to the three bar button, scrolled down to log off, and clicked it.

Poof! I was now back to the facebook log on page.  Close that window and be rid of it!

I went back to my laptop and logged in to facebook.  I now had news feeds, but only a handful from today or last night.  I could find no button to look at older items.  That means I can't go back to an item that I only glanced at yesterday or that I want to check for additional comments.  Up to yesterday, I could look at a week or more of news items.

This is corporate efficiency?

Of course, buggy software does not really correlate to stock price.  Look at the way Apple stock has risen since the release of its latest operating system, OS X Lion.  Apple announced Lion with great fanfare and the claim that it had 250 exciting new features.  What they didn't say there were 300 features that no longer worked or didn't work as well as before.  OK, 300 features is poetic license, but I run into annoyances every day.  Clicks that don't work on the first try, watching the beach ball spin more than I have in previous versions, resets that later revert to an older setting, and on and on.

Whatever happened to "the computer for the rest of us"?  Gosh, and I was once a programmer, have been using Macs since 1984, and I have a hard time!

The next time somebody gives a favorable comparison of private enterprise to government; ask them if their computer does everything they want as easily as they want as fast as they want.

See also "Why Apple's stock price went down".

Netflix busts Blockbuster, or the Changing Economy

As part of my notion that we don't have a weak economy but a changing economy, I've been thinking about a blog entry about how Netflix is reducing the need for video stores and their employees. Today the Star Tribune had a story about Blockbuster – "Shares of Blockbuster tumble after warning it may need to file for bankruptcy protection". The article states that one of the causes is competition from Netflix. "The company has had to close about 1,300 stores and wants to shut down hundreds more." Shutting stores means letting employees go. Think of all the other video stores in the same predicament. Think of all the other businesses whose reason to be has changed.

All the employees let go by video stores won't be able to get jobs at Netflix or at any other similar service. Think of the idealized Netflix operation. A customer signs up online and is accepted or rejected automatically. A customer places an order online. The computer orders a robot in the warehouse to fetch the DVD, put it in an envelope, print the shipping address on the envelope, and place it in a bin to go to the Post Office. Now humans get involved with a postal employee picking up the bins and driving them to a sorting center. The sorting center is mostly automated and the sorted packages are delivered in another truck or series of trucks. A mail carrier picks up the packages at the destination post office and delivers them to the customers.

Even the postal workers will be cut out of this system. As internet bandwidth gets larger and more people have faster computers, the customers will order movies to be sent directly to their computers ("streaming").

This scenario is being replicated across industry after industry. People not needed. And guess who demands this: people who want lots of goods for the least money and hassle.

I'll stop here and get off my soapbox about the trends too many of us aren't considering.

Black swans and other unexpected events

I've been reading "The Black Swan" by Nassim Nicholas Taleb, a very interesting book on how often the "highly improbable" occurs. I hope to write more about what I've read, but I just had my own "Black Swan" that was unexpected in both a good and a bad sense.

I was typing "Has spring sprung in Duluth?" when my computer suddenly quit! I hadn't plugged it in after returning from the cabin and it I had rebooted it a couple of hours ago. Oh, great! There goes all that I had typed!

I plugged the computer in and rebooted. It said it had 27% charge; that shouldn't have caused it to quit. With heart in mouth, I restarted TextEdit, the program I use to write the drafts for this blog. I selected the file for this month's blog expecting to see nothing since yesterday.

Surprise! Somehow the last character I had typed was still there! Is this a White Swan?

Coffee, tea, and you

After dinner tonight, my wife asked if I wanted coffee in the dining room or wanted it upstairs at my computer. I responded that I would rather have it in the dining room with her. After all, we may have only forty years more together.

Actually, she would have had her coffee at her computer, but having coffee face to face is better than having it back to back.

Bureaucracy can exist in any economic model

Many people complain about government bureaucracy as if it went away everything would be so much better. Unfortunately, bureaucracies occur in organizations of all types and sizes. They occur in government, in non-profits, and in profits.

We should also note that some employees have flexibility in almost any type of organization. I had a water inspector accept on my word that our usage dropped because I replaced a washer, not that something had happened to our meter.

The incident that triggered this blog entry was an automated call from a non-profit medical center reminding me of an appointment in two days. Some hours earlier that department had called me to move the appointment to next week. Left hand, please meet the right hand!

A couple of weeks ago I had sent an online problem report to a well-known computer manufacturer. I received a boiler plate response about checking that I had the latest version of the operating system and the latest version of the software with the problem. That information was automatically included in my report.

Today I discovered there was a work around to my problem, but it was not obvious. There were several non-intuitive steps involved. I sent a report to the agent who had initially responded to my problem report, including the suggestion that what I wanted should be a menu item. She thanked me for the report and suggested that I send the manufacturer a feedback suggestion. Duh! Couldn't she and shouldn't she do that herself? Shouldn't somebody in the call center be looking at the reports and extracting trends?

See also my "The Federal Government has no corner on bureaucracy", Reader Weekly, 2008-01-03.

A computer screen is not a piece of paper

Many companies and organizations are making their documents available online. This can save many costs, including postage, paper, and printing. Unfortunately, they provide to their computer readers exactly the same format as they would in print. In fact, they often use the PDF files that go to the printer. Sorry, but my computer screen is not 11 inches high. And it is very difficult to read two columns meant to be on an 8.5x11 page.

I just found it impossible to read one document concerning Medicare supplemental insurance. The tables for comparison were spread across facing pages, that is a 17x11 document. The PDF file had the facing pages one under the other. I gave up trying to read it; we asked for the printed booklet.

Please, all of you information providers, please redesign your printed documents to be easily readable on computer screens. Have the information flow on seven to eight-inch high pages. Have all the information that belongs in a block on the same page, not at the end of one and the top of the next. Hire some good designers who understand these things.

If you do, you may find you have even less demand for the paper copies of your documents.

Dentistry and the economy

Today I got a new crown in my mouth, learned something about modern dentistry, and had a reinforcement of an idea on the economy.

I went to Lake Dental in Duluth today to have a bad tooth replaced. Instead of putting dental putty over the area, holding it until it set, sending the impression out to a lab, and having me come back another day, the dentist made the crown while I waited.

He wheeled a cart smaller than an airline beverage cart next to the chair, waved a "magic" wand over my teeth to take a three-dimensional picture of my teeth, manipulated the image as I looked, highlighted and improved the bad tooth, and clicked somewhere to start the making of the crown.


While the automatic process was going on, he prepared the site of the bad tooth for the crown.

He later brought out the crown, put it in temporarily to check fit, took it out to buff it, and put it back in. He ground off any sharp edges I described and made the bite better.

When he held up a mirror for me to see the result, I could see almost no difference. The real teeth are a bit more translucent at the edge.

The total time was less than two hours.

What does this have to do with the economy?

My father, a high-school dropout, became a dental prosthetic technician, probably with on-the-job training. He later started his own company out of his basement, Crown Postal Lab. He received impressions in the mail, made the crowns, and mailed them back to the dentists who ordered them. This means the orders took a minimum of four days, especially since my dad had to go into town to mail the packages. He did excellent work; I have a pile of letters of appreciation from dentists when he retired.

Now a computerized machine can do the job in less than two hours.

How many other jobs have become outmoded because of better techniques or machines. Does anybody earn a living ditch digging? No, contractors want people trained to operate back hoes. Even mental jobs have changed drastically. When I started programming, a mathematics degree was not even required. The level of skills now wanted even exceed what was expected when I gave up on programming.

The basic problem of the economy is not so much that it is "bad" or "slow" but that it is changing faster than people can adapt. There are too many people who can do the jobs that are no longer needed and too few people to do the jobs that are needed. It was not helped by the brain drain towards the financial industry to create "products" out of thin air. Now too much money has gone to rescue these "wizards" and not enough is available to train people for the goods and services needed for a solid economy.

Magree's first law of computing

Sometimes we think about doing something so many times that we think we actually have done it. I know I've told a few people about my first law of computing, but I can't seem to find any reference to it on this computer.

With a nod to C. Northcote Parkinson's Second Law, "Expenditures rise to meet income if not exceed", Magree's First Law of Computing is

Software complexity rises to meet if not exceed the capacity of available computers.

Remember when a word processor program loaded in an eye blink. Now you can take several sips of coffee while waiting for it to load. Remember when a web page came up in a second or two. Now you can go make coffee while waiting for some web pages to come up. Let's see, we're at 7 of 10 items; no, 8 of 12; no, 87 of 106,... And the very last item takes as long to come up as all the previous items, if not more!

I attribute this to the probability that most programmers and web designers have the latest computers and the fastest available bandwidth. To them, their works are operating blazingly fast. To those of us with a bit older computers who do not want to spring for the fastest available broadband, their works are painfully slow. Pity the people who have five-year-old computers or dial-up.

"Mac Owners Are Snobs"?

This is the title of a TheStreet.com video.

My experience is that Mac owners may be snobs but that may be because PC owners have been bullies since they still coped with line-at-a-time commands on their plow horses. PC owners told newbies at user group meetings that they should get PCs, and then they would spend a good part of the meetings complaining about their problems.

I spend too much time on my computer, or not enough?

I spend too much time on my computer, or not enough?

My son recently said I could stay away from my computer for a day or two, meaning doing without Internet access. Others have said that many people spend too much time on their computers.

But do they? Do we spend too much time in our houses or at our desks? Do we spend too much time with pencil and paper doing our accounting and bill paying? Do we spend too much time in an easy chair reading a book or magazine or newspaper? Do we write too many letters on paper to friends, politicians, or newspapers? Do we spend too much time getting our pictures developed and organized into scrapbooks? Do we spend too much time learning a piece of music for voice or instrument?

The fact is that a personal computer is an enabler of all these activities.

I once spent half an evening developing and printing a roll of film. Now I can have a hundred pictures ready for viewing in 15-30 minutes. I can print a copy of one in less than five minutes. Or I can distribute copies to the world in minutes.

Sure, I can dash off a note on paper in five minutes, but my recipient might not see it for two or three days. I also must add another five minutes for addressing, sealing, and stamping the envelope. With email I can send a quick note in one minute or a couple of paragraphs in five. If I make a mistake, I can correct it in a few seconds, if I see it. But we don't always see are errors on paper either.

Anyone who has used a computer to balance a checkbook knows, that even if it can be frustrating, a spreadsheet can be much more accurate than 10 pieces of scratch paper.

Once upon a time, some people subscribed to three newspapers a day and two magazines a week. Now too many people sit glued to a screen following somebody else's priorities and waiting minutes for what they are really interested in. On the other hand, one can scan hundreds of newspapers and magazines on the Internet from around the world or even search for a particular item of interest.

There is much more that we can access or do with our computers than I can write about in these few words. The real problem is that we can do so much that it is difficult to focus on what we should be doing now. It is like a 1,000 item smörgåsbord. What do we eat first?