Apple's stock may go up

A few days ago I attributed the drop in the price of Apple stock to a problem that many iPhone and iPad users are having.  See "Why Apple's stock price went down".

Thanks to Candy in Apple Support I have the solution.

Candy listened patiently to my tale of woe about not being able to access some feature because of password problems.  She then walked me through the steps to resolve it.  What she pointed out was not in any of the published Apple solutions and was not even visible on my screen without scrolling down.  In 15 minutes or so, I had the problem fixed on my iPad and iPhone.

I thought I could fix the problem the same way on my Mac, but the applications and screens were not anywhere near the same as on the iPad and iPhone screens.  Fortunately, there was another discussion on the Apple forum that had the solution for the Mac.

If you need these solutions, see https://discussions.apple.com/message/21108977#21108977.

Support people like Candy are probably worth twice as much they are paid.  Too many companies have support people who use flowery language ("my pleasure to serve you") and too often have no real solution other than pointing you to a document that doesn't have the solution either.  People like Candy make a customer very glad they chose a particular company's product, and it is very difficult to measure their value.  I know her value to me was saving me more hours of frustration.

So if you are an Apple shareholder, I hope the news of Candy's help and the resolution of many people's problem makes the value of your stock go up.

Why Apple's stock price went down

Many attribute the big drop in the price of Apple's stock to iPhone 5 sales not being higher.  Could it be that it really is that Apple is not paying attention to the problems of its existing customers.  With the introduction of iOS 6 for the iPad and iPhone, many people are having trouble using passwords that had been working fine.  This has been going on since at least September, 2012, and nobody from Apple seems to respond to the problems addressed in the "Apple Community" forums.

As I said in "Why Facebook's stock price went down", "it's software is too buggy."

I posted the following today at https://discussions.apple.com/thread/4316010?start=30&tstart=0.

I think that this Apple ID/password mess is just too much bother.  I don't know how many hours I've spent researching the problem and trying some of the solutions.

Like many of you, I've wound up with multiple Apple IDs; let's call them A, B, and C.  If I remember correctly, I got into this because I forgot a password.  At the time, I remember that the only solution seemed to be to create another Apple ID.  So now I can get into iTunes with ID A, but almost everything on my iPhone, iPod, and iCloud are for ID B.  I know that a month ago ID B had a password in a short list.

With the upgrade to iOS 6.1 and maybe before, none of the recent passwords for ID B are acceptable.  If I ask to change the password for ID B, it will not accept my birthdate as the first security question and it will not always send me email.

Even though ID B is in the list of email addresses for ID A, there is no way I can use the ID A change page to change the password for ID B.

I think this whole situation violates the Human Interface Principles for iOS of consistency and user control.  See http://developer.apple.com/library/ios/#documentation/UserExperience/Conceptual/MobileHIG/Principles/Principles.html#//apple_ref/doc/uid/TP40006556-CH5-SW1.

I've resigned myself to living without access to iCloud, with consistently clicking "ignore" or whatever when iCal and others ask for my ID B password, and a host of other annoyances.  I've already sent feedback to Apple.  I suggest you do the same at http://www.apple.com/feedback/, selecting iPad, iPhone, or iPod.  Maybe if a few hundred of us do this, Apple will come up with a better solution than the varied advice here that works in some situations and not others.

UPDATE: See "Apple's stock may go up" for the resolution of this problem.

Why facebook's stock price went down after the IPO

Simply put, facebook's software is too buggy!

Yesterday, I used my iPod and Safari to access facebook.  I could not log off!  There was no button to do so, and no button gave a drop down menu with log off in the list.  When I tried using my MacBook Pro to access facebook, I could log on, but then my news feed was blank.  Sometimes I would get a blank area and sometimes I would get a blank area with a spinning ball next to an arrow.

Then today I had three symbols at the top of the iPod window in addition to the three bars, which had done nothing before.  One of the symbols had a red number one.  It was that I had a message or a like.  The three bars now had a drop down menu.  Way, way at the bottom of the more than screen-length list was log out (or log off).  Dumbly, I didn't click on log out but clicked on the button with the number.  I found out that two people liked an entry.  Now the three bar menu had no drop down menu!!!

I used my wife's computer to like an item on my facebook page.  After several attempts of turning my iPod off and on and other screen changing actions, the three additional buttons were shown on my iPod.  I didn't click on them but went straight to the three bar button, scrolled down to log off, and clicked it.

Poof! I was now back to the facebook log on page.  Close that window and be rid of it!

I went back to my laptop and logged in to facebook.  I now had news feeds, but only a handful from today or last night.  I could find no button to look at older items.  That means I can't go back to an item that I only glanced at yesterday or that I want to check for additional comments.  Up to yesterday, I could look at a week or more of news items.

This is corporate efficiency?

Of course, buggy software does not really correlate to stock price.  Look at the way Apple stock has risen since the release of its latest operating system, OS X Lion.  Apple announced Lion with great fanfare and the claim that it had 250 exciting new features.  What they didn't say there were 300 features that no longer worked or didn't work as well as before.  OK, 300 features is poetic license, but I run into annoyances every day.  Clicks that don't work on the first try, watching the beach ball spin more than I have in previous versions, resets that later revert to an older setting, and on and on.

Whatever happened to "the computer for the rest of us"?  Gosh, and I was once a programmer, have been using Macs since 1984, and I have a hard time!

The next time somebody gives a favorable comparison of private enterprise to government; ask them if their computer does everything they want as easily as they want as fast as they want.

See also "Why Apple's stock price went down".