I am ready to start the update on my iPhone from iOS 7.0.2 to iOS 7.0.3. The explanatory text is
"This update contains improvement and bug fixes."
Wasn't iOS 7 supposed to be this wonderful update? Frankly, I long for iOS 6 because a lot of things that used to work don't work as well with iOS 7.
Showing posts with label software bugs. Show all posts
Showing posts with label software bugs. Show all posts
Monday, October 28, 2013
Thursday, February 07, 2013
Apple's stock may go up
A few days ago I attributed the drop in the price of Apple stock to a problem that many iPhone and iPad users are having. See "Why Apple's stock price went down".
Thanks to Candy in Apple Support I have the solution.
Candy listened patiently to my tale of woe about not being able to access some feature because of password problems. She then walked me through the steps to resolve it. What she pointed out was not in any of the published Apple solutions and was not even visible on my screen without scrolling down. In 15 minutes or so, I had the problem fixed on my iPad and iPhone.
I thought I could fix the problem the same way on my Mac, but the applications and screens were not anywhere near the same as on the iPad and iPhone screens. Fortunately, there was another discussion on the Apple forum that had the solution for the Mac.
If you need these solutions, see https://discussions.apple.com/message/21108977#21108977.
Support people like Candy are probably worth twice as much they are paid. Too many companies have support people who use flowery language ("my pleasure to serve you") and too often have no real solution other than pointing you to a document that doesn't have the solution either. People like Candy make a customer very glad they chose a particular company's product, and it is very difficult to measure their value. I know her value to me was saving me more hours of frustration.
So if you are an Apple shareholder, I hope the news of Candy's help and the resolution of many people's problem makes the value of your stock go up.
Thanks to Candy in Apple Support I have the solution.
Candy listened patiently to my tale of woe about not being able to access some feature because of password problems. She then walked me through the steps to resolve it. What she pointed out was not in any of the published Apple solutions and was not even visible on my screen without scrolling down. In 15 minutes or so, I had the problem fixed on my iPad and iPhone.
I thought I could fix the problem the same way on my Mac, but the applications and screens were not anywhere near the same as on the iPad and iPhone screens. Fortunately, there was another discussion on the Apple forum that had the solution for the Mac.
If you need these solutions, see https://discussions.apple.com/message/21108977#21108977.
Support people like Candy are probably worth twice as much they are paid. Too many companies have support people who use flowery language ("my pleasure to serve you") and too often have no real solution other than pointing you to a document that doesn't have the solution either. People like Candy make a customer very glad they chose a particular company's product, and it is very difficult to measure their value. I know her value to me was saving me more hours of frustration.
So if you are an Apple shareholder, I hope the news of Candy's help and the resolution of many people's problem makes the value of your stock go up.
Friday, February 01, 2013
Why Apple's stock price went down
Many attribute the big drop in the price of Apple's stock to iPhone 5 sales not being higher. Could it be that it really is that Apple is not paying attention to the problems of its existing customers. With the introduction of iOS 6 for the iPad and iPhone, many people are having trouble using passwords that had been working fine. This has been going on since at least September, 2012, and nobody from Apple seems to respond to the problems addressed in the "Apple Community" forums.
As I said in "Why Facebook's stock price went down", "it's software is too buggy."
I posted the following today at https://discussions.apple.com/thread/4316010?start=30&tstart=0.
I think that this Apple ID/password mess is just too much bother. I don't know how many hours I've spent researching the problem and trying some of the solutions.
Like many of you, I've wound up with multiple Apple IDs; let's call them A, B, and C. If I remember correctly, I got into this because I forgot a password. At the time, I remember that the only solution seemed to be to create another Apple ID. So now I can get into iTunes with ID A, but almost everything on my iPhone, iPod, and iCloud are for ID B. I know that a month ago ID B had a password in a short list.
With the upgrade to iOS 6.1 and maybe before, none of the recent passwords for ID B are acceptable. If I ask to change the password for ID B, it will not accept my birthdate as the first security question and it will not always send me email.
Even though ID B is in the list of email addresses for ID A, there is no way I can use the ID A change page to change the password for ID B.
I think this whole situation violates the Human Interface Principles for iOS of consistency and user control. See http://developer.apple.com/library/ios/#documentation/UserExperience/Conceptual/MobileHIG/Principles/Principles.html#//apple_ref/doc/uid/TP40006556-CH5-SW1.
I've resigned myself to living without access to iCloud, with consistently clicking "ignore" or whatever when iCal and others ask for my ID B password, and a host of other annoyances. I've already sent feedback to Apple. I suggest you do the same at http://www.apple.com/feedback/, selecting iPad, iPhone, or iPod. Maybe if a few hundred of us do this, Apple will come up with a better solution than the varied advice here that works in some situations and not others.
UPDATE: See "Apple's stock may go up" for the resolution of this problem.
As I said in "Why Facebook's stock price went down", "it's software is too buggy."
I posted the following today at https://discussions.apple.com/thread/4316010?start=30&tstart=0.
I think that this Apple ID/password mess is just too much bother. I don't know how many hours I've spent researching the problem and trying some of the solutions.
Like many of you, I've wound up with multiple Apple IDs; let's call them A, B, and C. If I remember correctly, I got into this because I forgot a password. At the time, I remember that the only solution seemed to be to create another Apple ID. So now I can get into iTunes with ID A, but almost everything on my iPhone, iPod, and iCloud are for ID B. I know that a month ago ID B had a password in a short list.
With the upgrade to iOS 6.1 and maybe before, none of the recent passwords for ID B are acceptable. If I ask to change the password for ID B, it will not accept my birthdate as the first security question and it will not always send me email.
Even though ID B is in the list of email addresses for ID A, there is no way I can use the ID A change page to change the password for ID B.
I think this whole situation violates the Human Interface Principles for iOS of consistency and user control. See http://developer.apple.com/library/ios/#documentation/UserExperience/Conceptual/MobileHIG/Principles/Principles.html#//apple_ref/doc/uid/TP40006556-CH5-SW1.
I've resigned myself to living without access to iCloud, with consistently clicking "ignore" or whatever when iCal and others ask for my ID B password, and a host of other annoyances. I've already sent feedback to Apple. I suggest you do the same at http://www.apple.com/feedback/, selecting iPad, iPhone, or iPod. Maybe if a few hundred of us do this, Apple will come up with a better solution than the varied advice here that works in some situations and not others.
UPDATE: See "Apple's stock may go up" for the resolution of this problem.
Subscribe to:
Posts (Atom)