A few days ago I attributed the drop in the price of Apple stock to a problem that many iPhone and iPad users are having. See "Why Apple's stock price went down".
Thanks to Candy in Apple Support I have the solution.
Candy listened patiently to my tale of woe about not being able to access some feature because of password problems. She then walked me through the steps to resolve it. What she pointed out was not in any of the published Apple solutions and was not even visible on my screen without scrolling down. In 15 minutes or so, I had the problem fixed on my iPad and iPhone.
I thought I could fix the problem the same way on my Mac, but the applications and screens were not anywhere near the same as on the iPad and iPhone screens. Fortunately, there was another discussion on the Apple forum that had the solution for the Mac.
If you need these solutions, see https://discussions.apple.com/message/21108977#21108977.
Support people like Candy are probably worth twice as much they are paid. Too many companies have support people who use flowery language ("my pleasure to serve you") and too often have no real solution other than pointing you to a document that doesn't have the solution either. People like Candy make a customer very glad they chose a particular company's product, and it is very difficult to measure their value. I know her value to me was saving me more hours of frustration.
So if you are an Apple shareholder, I hope the news of Candy's help and the resolution of many people's problem makes the value of your stock go up.
