Since this is ground delivery, for Sep 8 to Sep 11 the periods at each stop and the time between stops are to be expected. The package waits for the next truck to go from one distribution center to another and it takes time to drive from one center to the next.
The mystery is why the package took three and a half days to go the 150 miles between Brooklyn Park and Duluth. Part is that the package was put in a truck Brooklyn Park on Friday night. Did the truck stay in Brooklyn Park until Monday? Did the truck arrive in Duluth late Friday and then was parked without unloading? Where was it parked? At a FedEx or a USPS facility? In either case, why is the next login for the package at 4:11 Tuesday morning? Is that when it arrived at the Post Office, or when somebody in the Post Office got around to logging it into FedEx's system?
Whatever the case, the last stage, from the Post Office to our door was done as fast as possible. It was left at our door around 9:00 this morning, the time we usually get our mail.
Now some will jump on the Friday-Tuesday delay as an example of government inefficiency. Others will say the Tuesday morning arrival and delivery shows how efficient the government can be. We just don't know the full situation. What we can say is that the whole chain is an example of public-private co-operation.
It's a toss-up on who is more efficient on interstate and intercity delivery – the Post Office or the package companies. However, the Post Office is more efficient with its house by house delivery over the package companies block by block delivery.
We have also had a recent situation that would have the believers that government is inefficient feeling vindicated. We had some mandatory sewer work done that cost us more than we would have liked to have spent. After we had paid our bill to the contractor, a grant was made to the city to reimburse home-owners for a part of the cost.
We made a beeline to the Public Works department and left all the papers we thought would be relevant. Nothing happened. We called the Public Works and were told it would checked on. Somebody came to our house to get signatures on some papers we thought we had filed and about some other possible loose ends. No check. My wife called again and was told it should have been mailed. No check. I called today and was told that it was found in the office and we should have it within a week.
Given that there are several steps that are required to process payment in any large organization, it easy to see how something can get stacked up on somebody's desk and even put in a wrong pile. See "One of the many hidden costs of health care" http://magree.blogspot.com/2009/08/one-of-many-hidden-costs-of-healthcare.html on how long it takes to bill me for a non-covered expense.
However, unnecessary steps or misdirected activities are not a monopoly of government organizations. I've seen many in large corporations. I was working in a regional headquarters for Univac in Rome, when a call came on behalf of the president of the company that somebody should go to Switzerland to see the executives of a customer; there apparently was some serious problem that needed immediate attention.
When the high-level manager arrived at the customer site, he was asked why he was there. He replied that the president of our company had said there was a problem. They pondered a bit and said that they had mentioned the problem to the president at a conference some months ago. The problem had long since been resolved!!
Another high-level manager loved to tell about the executive request he received while visiting a customer in South Africa; "While you're in the neighborhood, would you go to Australia?"
