Geek Squad sent me email the other day with a link to a status page for the repair of the laptop that I spilled coffee on. I saw that it was shipped on Saturday. Today I saw from the UPS tracking number that it had been delivered to a loading dock in Kentucky this morning at about 8:30. Later the status page said it had been received at 10:57
I think there may be a discrepancy between the UPS time and the Geek Squad time. The first is using local time and the latter is using customer's time.
Anyhow, as the afternoon progressed, the messages were needed a part at 1:42, part in stock at 1:43, and work completed at 3:16. I supposed I'll get a status tomorrow that it was shipped, and I will probably be able to pick it up Friday, maybe Saturday.
This incident has sold me on comprehensive coverage for more expensive items. I don't know what the repair would have cost me without the coverage. And as I get older and more clumsy, this kind of coverage seems like a very good idea.
