I've written before about how well NetFlix and the Postal Service work together. A couple of weeks ago I had a real surprise on how efficient that co-operation can be.
We returned a Netflix DVD on a Saturday morning. On the following Monday, President's Day, a federal holiday, we received an email from NetFlix that we would receive the next DVD "on or about" Wednesday. We received it on Tuesday!
I post these because I am tired of anti-government types who take a few incidents and blow them up to regular occurrences. Any large organization makes many mistakes; consider my complaints about Apple and its many unsolved problems. That doesn't mean that an organization that makes mistakes doesn't do a lot of other things well. I've done a lot of useful things with my Apple products. I just won't be in a rush to get the latest major upgrade of any of its software. I'll wait until I have to buy a new device with the software installed.
BTW, DVDs by mail beat streaming. Many call postal mail "snail mail". Try streaming a movie any evening with a moderate speed connection. A snail keeps moving. A streaming movie can stop without warning.
