I bought a really nifty Westinghouse solar powered light for our outhouse at our cabin. It only cost about $30 and keeps us from stumbling in the dark, especially on a sunny day!!
It started acting up by not turning on again right after it was turned off. I won't give the details of my investigation, but I did send them as email to Westinghouse's distributor, thinking I would get an explanation or an apology for not having an answer. Instead I got a bunch of bureaucratese:
To process your order, I will need the following information:
* Full Name
* Mailing Address
* Contact Phone Number
* Purchase Location
* Purchase date
* Item/Model Number found on the BOX.
* Specific Part Number/Letter
* Copy of your purchase receipt with your order # on the top, sent via email attachment, by FAX or by mail.
They already have my name from my email. I don't know why they need my address and phone number to answer a question, or even where and when I bought it. I threw out the box, the item is essentially one part for purposes of my question, and I threw out or buried the receipt. I thought I had the proper model number from Menards online catalog.
I think I'll just try new batteries and see what happens. If that doesn't work, maybe I'll just ask one of the helpful clerks at Menards the next time I go there.
